Shipping policy

Updated on August 23, 2026

Shipping Time

Please note that order processing takes 2–3 business days. The estimated shipping time for your order depends on the destination and shipping method and begins after your order has been processed and shipped:

North America

Shipping Locations Shipping Method Estimated Shipping Time Shipping Fee Customs & Duties
United States (Alaska and Hawaii not included) Standard shipping 5–10 business days
Note: Certain products may require an inter-warehouse inventory transfer. In such cases, delivery may take approximately 15–20 business days.
US$29
Free for orders of US$159 or more
N/A
Canada Standard shipping 15–20 business days US$59
Free for orders of US$500 or more
N/A
Mexico Standard shipping 22–30 business days US$79
Free for orders of US$500 or more
N/A
Puerto Rico, and Guam Standard shipping 15–20 business days US$79
Free for orders of US$500 or more
Customer responsible / Requires self-clearance

Europe

Shipping Locations Shipping Method Estimated Shipping Time Shipping Fee Customs & Duties
EUR Shipping Zone
Czech Republic, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, and Svalbard and Jan Mayen
Standard shipping 15–20 business days €59
Free for orders of €500 or more
N/A
France Standard shipping 18–25 business days €150 N/A
Malta Standard shipping 15–20 business days €59
Free for orders of €500 or more
Customer responsible / Requires self-clearance
Other European Countries
Including Austria, Belgium, Germany, Italy, the Netherlands, Spain, and other supported EU and non-EU destinations
Standard shipping 15–20 business days US$79
Free for orders of US$500 or more
Varies by destination
United Kingdom Standard shipping 15–20 business days £59
Free for orders of £500 or more
N/A

Oceania

Shipping Locations Shipping Method Estimated Shipping Time Shipping Fee Customs & Duties
Australia Standard shipping 15–20 business days US$79
Free for orders of US$500 or more
N/A
New Zealand Standard shipping 15–20 business days US$79
Free for orders of US$500 or more
Customer responsible / Requires self-clearance

South America

Shipping Locations Shipping Method Estimated Shipping Time Shipping Fee Customs & Duties
Brazil, Argentina, Colombia, Chile, Peru, Ecuador, etc. Standard shipping 15–20 business days US$79
Free for orders of US$500 or more
Customer responsible / Requires self-clearance

Asia

Shipping Locations Shipping Method Estimated Shipping Time Shipping Fee Customs & Duties
China Standard shipping 5–7 business days ¥499
Free for orders of ¥3,500 or more
N/A
Hong Kong Standard shipping 5–7 business days HK$399
Free for orders of HK$4,000 or more
N/A
Japan, Singapore, Thailand, the Philippines and United Arab Emirates Standard shipping 10–15 business days US$79
Free for orders of US$500 or more
N/A
Other Asian Countries
Including the Indonesia, Vietnam, Saudi Arabia, Taiwan, Malaysia, Kuwait, and other supported destinations
Standard shipping 15–20 business days US$79
Free for orders of US$500 or more
Customer responsible / Requires self-clearance

Africa

Shipping Locations Shipping Method Estimated Shipping Time Shipping Fee Customs & Duties
African Countries
Including Egypt, South Africa, Morocco, Ghana, Sudan, and other supported destinations
Standard shipping 15–20 business days US$79
Free for orders of US$500 or more
Customer responsible / Requires self-clearance

Shipping fee notice: The rates above reflect the General shipping profile. Product-specific profiles may apply: Replacement Kits and Warranty items can qualify for complimentary warranty shipping, while Batch Items may use separate free-shipping rules for eligible destinations. Rates configured in USD may be displayed in the applicable market currency at checkout. The shipping fee shown at checkout is the final applicable rate.

Tax Information

Prices in the Beyond Power Official Store do not include taxes, import charges, or customs duties. Customers may need to cover these additional costs. UK and EU prices include VAT and applicable taxes.

Customs, Duties & Import Fees

Orders shipping to countries outside the UK and EU may be subject to import duties, taxes, customs clearance fees, and other charges imposed by the destination country. These fees are the sole responsibility of the customer.

By placing an order and approving shipment to these destinations, you acknowledge and agree that:

  • You are responsible for all customs duties, taxes, clearance fees, storage fees, and any costs related to delays or issues during customs clearance.
  • Beyond Power will not be liable or responsible for any customs-related charges, delays, fines, or holding fees.
  • Refusal to pay required duties or taxes, or failure to complete customs clearance, does not qualify as a reason for order cancellation or refund.
  • If a shipment is refused, returned, or abandoned due to unpaid duties or customs issues, you will still be responsible for the full order amount, original shipping costs, return shipping fees, and any associated penalties or storage charges.

Shipping Notice

Please contact our Support Team if you have any specific shipping requirements. Before making a payment, please verify your address. If you enter an incorrect address, please contact our Support Team as soon as possible. We will contact our logistics provider to try to resolve the issue. We cannot guarantee that your address can be changed after the package has been dispatched. You are also responsible for any risks and costs associated with changing the address after dispatch.

To help us deliver your items successfully, please make sure that the name, address, and contact details you provide when placing an order are accurate.

Tracking

Once your order is shipped, you will receive an email notification containing a tracking number. This tracking number will allow you to monitor the status and location of your package during transit.

Delivery Delays

While we make every effort to ensure prompt delivery, unforeseen delays may occur due to factors beyond our control, such as severe weather conditions, customs processing, or carrier-related issues. In such cases, we will do our best to keep you informed of the shipment status.