Repair & Service Policy

Effective Date: August 20, 2026

Geographic Service Availability

The repair prices listed on this page apply to services provided in the United States. Service options, shipping arrangements, and pricing may vary by region.

If you are located outside the United States, please contact support@beyond-power.com before sending your device. Our team will help you understand the service options available in your region.

1. Understanding Your Coverage

We offer different service options depending on your device's warranty status, Beyond Care coverage, and the nature of the issue.

Standard Warranty

Covers qualifying defects in materials or workmanship during the applicable warranty period.

Cable and battery replacements may also be covered when their verified health falls below the applicable thresholds.

See our Warranty Policy for coverage periods, replacement limits, and eligibility requirements.

Beyond Care

An optional protection plan that provides additional service benefits for eligible VOLTRA devices.

Benefits include qualifying accidental damage protection, cable and battery replacements, priority service, and standard two-way shipping for approved claims.

Benefits apply while the plan is active and are subject to the applicable coverage terms.

See the Beyond Care Policy for complete details.

Paid Repair

If your issue is not covered by the Standard Warranty or an active Beyond Care plan, paid repair or replacement may still be available.

We will explain the available service options and confirm any applicable charges before proceeding.

2. Coverage at a Glance

The table below provides a quick overview of how different issues are handled under each coverage option.

Issue Standard Warranty Active Beyond Care No Applicable Coverage
Manufacturing Defects Covered during the applicable warranty period Covered while the plan is active Paid repair
Cable Health Below 50% Replacement available under applicable warranty terms and limits Approved replacements included at no additional service fee, with no fixed replacement limit Paid replacement or repair
Battery Health Below 80% One eligible replacement during the applicable warranty period Approved replacements included at no additional service fee, with no fixed replacement limit Paid replacement or repair
Accidental Damage Not covered Qualifying accidental damage during normal use is covered under the plan Paid repair
Cosmetic Damage Only Not covered Not covered Paid service may be available

Cable and battery replacements require diagnostic verification. Beyond Care has no fixed number of qualifying cable or battery replacements while coverage remains active. Each request remains subject to eligibility verification, applicable exclusions, and reasonable-use requirements.

Annual accidental damage benefit limits do not reduce approved cable or battery replacement benefits, Standard Warranty coverage, or rights available under applicable consumer law. Beyond Care may continue to provide qualifying protection after the Standard Warranty expires while the plan remains active.

3. How to Request Service

Our support team will help you identify the issue, review your coverage, and determine the most appropriate service option.

  1. Contact Support
    Email support@beyond-power.com and describe the issue you are experiencing.
  2. Verify Your Coverage
    We will review your device information, warranty status, Beyond Care coverage (if applicable), and relevant diagnostics.
  3. Assess the Issue
    Our support team will review the reported problem and may request additional information, troubleshooting, or inspection.
  4. Review Your Service Options
    Depending on the issue, we may recommend remote troubleshooting, a self-install replacement kit, professional repair, component replacement, or another appropriate solution. We will explain any applicable charges.
  5. Authorize Service & Arrange Shipping
    Once the service option is confirmed, we will provide instructions and a prepaid shipping label where applicable. Please do not ship your device or components until authorized.
  6. Repair or Replacement
    After the required inspection and authorization, we will complete the approved service and arrange return shipping where applicable.

4. Do-It-Yourself Replacement Kits

For certain repairs, we offer replacement kits that allow you to replace specific components without sending your entire VOLTRA device to a service center.

Our support team will help determine whether a self-install replacement is appropriate. Installation instructions or tutorials may be provided where available.

Replacement Kit Covered Service Paid Price Notes
Cable Replacement Kit Included at no additional service fee for approved claims $39 Cable health must meet the applicable threshold, confirmed through diagnostics.
Battery Replacement Kit Included at no additional service fee for approved claims $369 Battery health must meet the applicable threshold, confirmed through diagnostics.
Handle & Unlock Button Kit Covered when the issue qualifies under the applicable warranty or protection plan $19 Self-install replacement kit.

Listed replacement kit prices apply to U.S. service and include standard U.S. shipping where specified. Prices do not include professional repair labor.

For approved covered replacements, Beyond Power may require return of the original component. Return instructions will be provided when applicable.

Only attempt a self-install replacement when authorized by Beyond Power. Follow the provided installation instructions to help ensure safe and proper operation.

5. Professional Repair Service

Some issues require professional inspection or repair. When remote troubleshooting or a self-install replacement is not appropriate, our support team will help arrange professional service.

Qualifying manufacturing defects are covered under the applicable Standard Warranty or Beyond Care terms. Beyond Care also provides protection for qualifying accidental damage, with no additional service fee for approved claims.

The table below shows service charges for specified non-covered damage during the Standard Warranty period, benefits available under Beyond Care, and standard out-of-warranty repair prices.

Service Type Standard Warranty Non-Covered Damage Active Beyond Care Out of Warranty
Cable Free* / $49 No additional service fee for approved claims $79
Battery Free* / $329 No additional service fee for approved claims $659
Primary Power Button $59 No additional service fee for approved claims $89
Handle & Unlock Button $59 No additional service fee for approved claims $89
Front Cover Module $219 No additional service fee for approved claims $449
Screen Module $219 No additional service fee for approved claims $449
Powertrain Module Motor Included $329 No additional service fee for approved claims $659
Motherboard Module $219 No additional service fee for approved claims $449
Mounting Module $329 No additional service fee for approved claims $659

* Free cable or battery replacement applies only when the applicable warranty conditions and verified health thresholds are met. Other charges shown in the Standard Warranty column apply to specified non-covered damage services and do not limit coverage for qualifying manufacturing defects.

Approved Beyond Care repairs, including qualifying accidental damage, are provided at no additional service fee, subject to applicable coverage requirements, exclusions, reasonable-use provisions, and annual accidental damage benefit limits.

Listed paid repair prices include necessary replacement parts and professional repair labor unless otherwise stated. Final pricing may depend on inspection results, device condition, parts availability, and regional service capabilities.

We will confirm any applicable charges and obtain your authorization before proceeding with a chargeable repair.

6. Accidental Damage

Accidental damage is not covered under the Standard Warranty.

An active Beyond Care plan provides protection for qualifying accidental damage during normal use, which may include accidental drops, unintentional impacts, and accidental liquid contact.

Coverage depends on the circumstances of the incident and the applicable Beyond Care Policy.

Beyond Care does not impose a fixed number of approved accidental damage claims while coverage remains active. However, each claim is subject to eligibility verification, applicable exclusions, reasonable-use requirements, and the annual accidental damage repair and replacement value limits described in the Beyond Care Policy.

These annual accidental damage limits do not reduce Standard Warranty benefits, approved cable or battery replacement coverage, or rights under applicable consumer law.

If the damage is not covered, paid repair may be available. We will explain the available options and applicable charges before proceeding.

7. Shipping Information

Standard Warranty

For approved Standard Warranty claims, shipping arrangements depend on the nature of the issue, service location, and applicable Warranty Policy.

Our support team will confirm the shipping instructions and any applicable charges before you send your device.

Beyond Care

Standard two-way shipping is included for approved Beyond Care repairs and replacements within the covered device's original service region.

The following costs are not included unless otherwise confirmed by Beyond Power:

  • Expedited shipping.
  • Service outside the original service region.
  • Duties, taxes, and customs charges.
  • Special handling requirements.
  • Additional costs caused by incorrect or incomplete customer shipping information.

If additional charges apply, we will explain them before arranging the service.

Paid Repairs in the United States

  • Continental United States: Listed paid repair prices include standard shipping unless otherwise stated.
  • Alaska, Hawaii, Puerto Rico, and Other U.S. Territories: Additional shipping charges may apply.

8. Repair Timeline

We aim to complete most professional repairs within 5–7 business days after receiving your device and authorizing the service.

This is an estimated repair timeframe, not a guaranteed completion or delivery date.

Actual repair times may vary depending on diagnostic requirements, device condition, parts availability, repair complexity, and service capacity. Shipping and transit times are not included.

Priority Service with Beyond Care

Active Beyond Care members receive priority service handling.

Priority service helps expedite the handling of eligible requests but does not guarantee a specific repair, replacement, shipping, or delivery date.

If additional time is required, our support team can provide an updated estimate based on available information.

9. Information Needed for Service

To help us review your request efficiently, please have the following information available:

  1. Proof of Purchase: Order number, receipt, or other purchase information.
  2. Device Serial Number: The serial number of your VOLTRA device.
  3. Issue Description: A brief explanation of the problem or incident.
  4. Device Diagnostics: Relevant diagnostic information, if requested.
  5. Photos or Videos: Images or recordings that help demonstrate the issue, if requested.
  6. Device or Component: The affected device or part, if inspection or return is required.

Not every service request requires all of this information. Our support team will let you know what is needed for your specific case.

Submitting a service request does not automatically establish coverage. We will review the relevant information and confirm the applicable service option before authorizing repair, replacement, or shipping.

10. Important Service Information

Coverage Verification

Cable and battery health thresholds are determined through applicable device diagnostics and may require additional verification.

Return of Replaced Components

For approved covered service, Beyond Power may require the return of the replaced device or component, including cables and batteries. Return instructions will be provided when applicable.

Applicable Coverage Terms

Standard Warranty and Beyond Care benefits are governed by their respective policies, including coverage periods, eligibility requirements, exclusions, and applicable limits.

Please review the Warranty Policy and Beyond Care Policy for complete details.

Paid Repair Pricing

Published repair prices may change. We will confirm the applicable charges before you authorize paid service.

Repair or Replacement Decisions

Depending on device condition, parts availability, and regional service capabilities, Beyond Power may provide an appropriate repair, replacement component, replacement device, or other functionally equivalent service solution, consistent with the applicable coverage terms and consumer law.

Your Consumer Rights

Nothing on this page limits or excludes any rights or remedies available to you under applicable consumer protection laws.

Where applicable law provides additional protections, those protections continue to apply.

Need Assistance?

If you have questions about your coverage, repair options, or service pricing, please contact support@beyond-power.com before sending your device.

Our support team can help you understand the available service options and next steps.