Beyond Care Policy

1. Availability

Beyond Care is currently available for eligible VOLTRA devices originally purchased and shipped to the United States, United Kingdom, or European Union.

Coverage and service eligibility are based on the original shipping region of the VOLTRA order.

If service is requested outside the device’s original service region, the customer is responsible for any additional shipping charges, duties, taxes, or other service-related costs.

2. Eligibility and Purchase Window

Beyond Care may be purchased together with an eligible new VOLTRA device or within 90 calendar days of the original device purchase date.

A separate Beyond Care plan is required for each VOLTRA device.

Beyond Care is linked to the serial number of the covered device. Beyond Power may verify the device serial number, purchase information, activation status, device condition, and service region before confirming coverage.

Damage, defects, or other conditions that existed before Beyond Care was purchased are not covered.

3. Plans and Pricing

Beyond Care is available in one-year and three-year initial plans.

Pricing and available plan options may vary by region. The price displayed at checkout at the time of purchase will apply.

After the initial coverage term, Beyond Care renews in one-year terms unless automatic renewal is canceled before the applicable renewal date.

4. Coverage Period

The Beyond Care coverage period begins on the original activation date of the covered VOLTRA device.

If Beyond Care is purchased after the device has been activated, but within the 90-day purchase window, the expiration date will still be calculated from the original activation date. Coverage does not apply retroactively to incidents or conditions that occurred before the plan was purchased.

The applicable start and expiration dates will be shown in the customer’s order confirmation, Beyond Power account, or coverage record.

Coverage applies only while the Beyond Care plan is active, including any applicable payment grace period described below.

5. What Beyond Care Covers

Standard Warranty Protection

During the active Beyond Care coverage period, the covered device receives the protection provided under the applicable VOLTRA Standard Warranty, including after the original Standard Warranty period has expired.

Beyond Care also provides the additional protection and service benefits described in this Policy.

Purchasing Beyond Care does not reduce, replace, or otherwise affect any existing Standard Warranty or statutory consumer rights.

Accidental Damage from Handling

Beyond Care covers eligible accidental damage resulting from normal handling, including accidental drops, impacts, and liquid contact.

There is no preset limit on the number of eligible accidental damage claims while Beyond Care remains active. Each claim is reviewed separately and is subject to inspection, coverage eligibility, applicable exclusions, and reasonable-use requirements.

Multiple issues resulting from the same incident will be handled as a single claim.

For each approved claim, Beyond Power may:

• Repair the covered device;
• Replace the affected component;
• Provide a new or refurbished replacement device; or
• Provide another reasonable and functionally equivalent service solution.

No additional repair service fee applies to an approved accidental damage claim.

Cable Replacement

When the health of an official VOLTRA cable falls below 50% under normal use, the covered device is eligible for an official cable replacement at no additional service fee.

There is no preset limit on the number of eligible cable replacements while Beyond Care remains active.

Each request is subject to diagnostic verification, inspection, reasonable-use requirements, applicable exclusions, and return of the replaced cable if requested.

Cable replacement is not available where the applicable health threshold has not been met or where the condition results from excluded use or damage.

Battery Replacement

When VOLTRA battery health falls below 80% under normal use, the covered device is eligible for an official battery replacement at no additional service fee.

There is no preset limit on the number of eligible battery replacements while Beyond Care remains active.

Each request is subject to diagnostic verification, inspection, reasonable-use requirements, applicable exclusions, and return of the replaced battery or device if requested.

Battery replacement is not available where the applicable health threshold has not been met or where the condition results from excluded use or damage.

Priority Service

Approved Beyond Care service requests are handled through a prioritized support and service process.

Priority service does not guarantee a specific repair, replacement, shipping, or delivery timeframe.

Repair or Replacement Devices

For each approved service request, Beyond Power will determine the appropriate service solution based on the condition of the covered device, the nature of the issue, parts availability, and regional service capabilities.

Beyond Power may repair the covered device, replace an affected component, provide a replacement device, or provide another functionally equivalent service solution.

Replacement devices may be new or refurbished and may be the same model or a functionally equivalent model. All replacement devices will be inspected and tested to meet Beyond Power’s applicable performance standards.

Customers are not entitled to select a particular repair, replacement device, or service method.

Covered Two-Way Shipping

Standard two-way shipping is included for approved Beyond Care repairs and replacements within the original service region of the covered device.

Expedited shipping, service outside the original service region, duties, taxes, customs charges, special handling, and additional shipping costs caused by incorrect or incomplete customer information are not included unless otherwise confirmed by Beyond Power.

6. Service Eligibility

To receive service under Beyond Care:

• The plan must be active when the covered incident or eligible condition occurs;
• The submitted device must match the serial number linked to the plan;
• The customer must provide the information reasonably required to review the request; and
• The device or affected component must be made available for inspection or return when requested.

Required information may include:

1. Proof of purchase;
2. Device serial number;
3. A description of the issue or incident;
4. Device diagnostic information;
5. Photos or video of the device; and
6. The device or affected component for inspection.

Submitting a service request does not automatically confirm coverage. Beyond Power will review the request before authorizing repair, replacement, or shipping.

Customers must not ship a device or component unless authorized shipping instructions have been provided by Beyond Power.

7. Service Costs

Approved Beyond Care services include required inspection, authorized repair labor, and necessary repair parts or repair kits at no additional service fee.

Additional charges may apply to:

• Services outside the original service region;
• Expedited or special shipping;
• Duties, taxes, or customs charges;
• Unreturned devices or components;
• Services outside the scope of an approved claim; or
• Optional accessories, upgrades, or self-install parts.

8. Coverage Limits and Fair Use

Beyond Care is intended to cover genuine device failures, eligible wear conditions, and accidental damage arising from normal use.

Service requests may be declined where Beyond Power reasonably determines that they involve fraud, misrepresentation, repeated requests for the same unresolved condition, stockpiling of replacement parts, intentional avoidance of eligibility thresholds, or other misuse of the program.

For accidental damage claims, Beyond Power’s total repair and replacement responsibility during each consecutive 12-month period will not exceed the lower of:

• The original purchase price of the covered device; or
• The current retail value of an equivalent replacement device.

This accidental damage limit does not reduce coverage available under the Standard Warranty, applicable consumer law, or approved cable and battery replacement benefits.

9. Exclusions

Beyond Care does not cover:

• Damage, defects, or conditions that existed before the plan was purchased;
• Incidents occurring while the plan was inactive, except during an applicable payment grace period;
• Loss, theft, disappearance, or inability to provide the covered device;
• Intentional damage, fraud, misrepresentation, or deliberate misuse;
• Improper use, abuse, or use contrary to product instructions or safety guidance;
• Damage caused by unauthorized disassembly, repair, modification, or non-approved parts;
• Cosmetic damage that does not affect normal device operation, including scratches, dents, discoloration, or surface wear;
• Normal wear that does not meet the applicable cable or battery replacement threshold;
• Damage caused by fire, flood, natural disaster, or other external events outside normal handling;
• Accessories, mounts, handles, straps, bars, platforms, or third-party products unless expressly included;
• Devices with removed, altered, or unreadable serial numbers;
• Software, account information, training records, or other data loss;
• Indirect, incidental, or consequential loss arising from the device being unavailable; or
• Damage caused during unauthorized or improperly arranged shipping.

10. Automatic Renewal

After the initial one-year or three-year term, Beyond Care automatically renews in successive one-year terms unless automatic renewal is canceled.

Before renewal, Beyond Power will provide notice of the upcoming renewal date, renewal price, applicable taxes, and available cancellation method.

The applicable renewal charge will be submitted to the payment method on file on or around the renewal date.

Customers may cancel automatic renewal at any time before the renewal is processed. Canceling automatic renewal does not end the current coverage period.

11. Payment Grace Period

If an automatic renewal payment is unsuccessful, the customer may complete renewal within seven calendar days after the scheduled expiration date without additional device verification.

Payment confirmation may take up to seven business days.

If payment is successfully completed, coverage will be treated as continuous from the original expiration date. Any service request submitted during the grace period or while payment is processing may be held until payment is confirmed.

An incident that occurred before the customer initiated the renewal payment is not covered.

If renewal is not successfully completed within the grace period, the plan will expire. Re-enrollment may require device verification and is not guaranteed.

12. Cancellation

Customers may cancel automatic renewal at any time through their Beyond Power account or by contacting Beyond Power Support.

Cancellation prevents the next renewal and does not end the current coverage period early. Coverage remains active until the scheduled expiration date.

13. Refunds

An initial Beyond Care purchase may be canceled for a full refund within 14 calendar days of purchase, provided that no covered service or claim has been approved or provided.

If the associated VOLTRA device is returned and refunded under the applicable Beyond Power Refund Policy, the related Beyond Care plan may also be canceled and refunded with the device.

A renewal payment may be canceled and refunded within 14 calendar days after the renewal date, provided that no covered service or claim has been approved or provided during the renewed term.

Where permitted by applicable law, Beyond Power may deduct the reasonable value of any service already provided before issuing a refund.

Refunds will be issued to the original payment method.

14. Transfer of Ownership

Beyond Care is attached to the covered device rather than the original purchaser.

If ownership of the device changes, active coverage remains with the covered device until the scheduled expiration date. The new owner may be required to provide the serial number and proof of lawful ownership before receiving service.

Automatic renewal and the original purchaser’s payment method do not transfer automatically to the new owner.

Beyond Care cannot be transferred voluntarily from the covered device to a different device.

15. Authorized Device Replacement

If Beyond Power provides or authorizes a replacement VOLTRA device under the Standard Warranty, Beyond Care, or an approved product exchange, the remaining Beyond Care coverage will automatically transfer to the replacement device and be linked to its new serial number.

Coverage for the original serial number will end when the replacement device is issued.

The replacement does not restart or extend the original coverage period.

Coverage will not transfer to another device purchased or obtained independently by the customer without Beyond Power’s authorization.

16. Requesting Service

To request service, contact the Beyond Power Support Team at support@beyond-power.com.

Please provide:

• The email address associated with the order;
• The covered VOLTRA serial number;
• A description of the issue or incident; and
• Any requested photos, videos, or diagnostic information.

Beyond Power will review the request and provide the applicable repair, replacement, inspection, or shipping instructions after service eligibility has been confirmed.

17. Policy Updates

Beyond Power may update this Policy to reflect changes in service procedures, program administration, regional availability, or applicable requirements.

Updates will not reduce the coverage benefits already purchased for an active coverage term, except where required or permitted by applicable law.