Effective from June 30, 2025
Important: Geographic Service Availability
Due to current limitations in localized service availability, the following repair pricing applies exclusively to customers within the United States. For support in other regions, please contact us at support@beyond-power.com to confirm applicable terms and service options.
Understanding Your Coverage
What's Covered Under Warranty
- Manufacturer defects in materials or workmanship
- Component failures due to normal use
- Free repairs or replacements when issues fall within warranty terms
Warranty Coverage Details
- Standard Warranty: Beyond Power products are covered by standard warranty terms at our Warranty Policy.
- Extended Warranty: Extended warranty is available for purchase within 90 days of your original order, and extends the total coverage to 3 years in the United States.
Health-Based Coverage
- Cable: Unlimited free replacements when cable health drops below 50%
- Battery: One free replacement per year when battery health drops below 80%
Note: Health thresholds are identical for standard and extended warranties. Extended warranty only extends the time period of coverage.
What's NOT Covered (Out-of-Warranty)
- Accidental damage (drops, impacts, liquid damage)
- Misuse or improper handling
- Normal wear and tear beyond specified thresholds
- Damage after warranty expiration
If Beyond Power determines an issue is a manufacturer defect within your warranty period, repair or replacement is completely free. All pricing below applies only to non-warranty issues.
Repair Options
Option 1: Do-It-Yourself Replacement Kit
Complete tutorials available on our official YouTube channel. Kits include all components and tools needed. All prices include standard U.S. shipping.
| Kit Type | In-Warranty Price | Out-of-Warranty Price | Notes |
|---|---|---|---|
| Cable Replacement Kit | Free | $39 | Free if cable health below 50% |
| Battery Replacement Kit | Free | $369 | Free if battery health below 80% (once per year) |
| Handle & Unlock Button Kit | $19 | $19 | For accidental damage only |
Note: Repair services are not included with kits.
Option 2: Professional Repair Service by Beyond Power
Beyond Power performs the repair. Prices include standard U.S. shipping.
| Service Type | In-Warranty (Non-Accidental Defect) | In-Warranty (Accidental Damage) | Out-of-Warranty (Any Damage) |
|---|---|---|---|
| Cable | $29 (if health drops below 50%) | $39 | $79 |
| Battery | $29 (once per year if health drops below 80%) | $329 | $419 |
| Primary Power Button | Free | $19 | $39 |
| Handle & Unlock Button | Free | $29 | $59 |
| Front Cover Module | Free | $99 | $219 |
| Lock Module | Free | $99 | $219 |
| Screen Module | Free | $99 | $219 |
| Powertrain Module (Motor Included) | Free | Pricing reviewed on a case-by-case basis | |
Note: Prices include replacement parts and professional repair labor. Warranty eligibility and interpretation are at Beyond Power's sole discretion.
Shipping Information for Repairs
- Continental U.S.: All listed repair prices include standard shipping within the continental United States.
- Hawaii, Alaska, Puerto Rico, and other U.S. Territories: Additional shipping fees apply.
- Repair timeline: 5-7 business days once received.
Simple Repair Process
- Submit Request:
Email support@beyond-power.com and complete the repair request form. - Warranty Verification:
We will verify your warranty status and assess the product's condition. - Choose Option:
Select DIY kit or professional service. - Shipping & Repair:
We provide prepaid labels for returns or ship kits directly. - Completion & Return:
Professional repairs completed within 5–7 business days and returned promptly.
Important Notes
- Warranty eligibility and coverage interpretation are determined solely by Beyond Power.
- Health thresholds (cable 50%, battery 80%) are measured by device diagnostics.
- All pricing subject to change; current rates apply at time of service request.
- For questions about coverage or eligibility, contact support@beyond-power.com before shipping your device